How are smaller, stand-alone providers being challenged in the current climate? Angelia Dixon, the CEO of Andrew Kerr Care was interviewed by the Editor Lauren Broomham
from The Weekly Source for DCM Media.
Previously the CEO of CrimeStoppers Victoria, Angelia has been in her current role for over two years and says Andrew Kerr is facing a number of challenges including implementing their pandemic plan as a small stand-alone team.
“I told the Leadership team that I would make mistakes, that they would probably make mistakes and that I forgive them and myself and they should too,” she said. “This has freed us up to learn from our mistakes and accept them without agonising over them.”
There is also the emotional impact on staff, who are struggling with their own concerns about COVID-19 while supporting residents and staff.
“There’s an emotional toll with that responsibility and I’m glad we have an Employee Assistance Program for staff as well as access to free counselling for residents,” Angelia says.
The CEO admits they also didn’t focus enough on communication with residents, clients, staff, families and stakeholders during the first few days because they were preoccupied with their immediate response.
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