The Charter of Aged Care Rights covers 14 fundamental protections that range across safe, quality care to independence, information, personal privacy, control, fairness, and choice.

The Charter takes effect from 1 July 2019 and will replace and strengthen 4 previous charters on aged care. It will also complement the new Aged Care Quality Standards.

Andrew Kerr Care will provide a signed copy of this Charter to all our Residents and Clients who receive aged care services with us. Our Residential Care clients are required to have received a copy of the signed Charter by the 30th of September, 2019, and our Home Care and Day Centre clients by the 31st of December, 2019.

At Andrew Kerr Care we will be encouraging both clients and their families to sign their section of the Charter, acknowledging the changes and their understanding of their rights.


Charter of Aged Care Rights.

I have the right to:

  1. safe and high-quality care and services;
  2. be treated with dignity and respect;
  3. have my identity, culture, and diversity valued and supported;
  4. live without abuse and neglect;
  5. be informed about my care and services in a way I understand;
  6. access all information about myself, including information about my rights, care, and services;
  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  9. my independence;
  10. be listened to and understood;
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  13. personal privacy and to have my personal information protected;
  14. exercise my rights without it adversely affecting the way I am treated.